How can I return a product?Updated 15 days ago

All Rouge panels are eligible for returns within 60 days of purchase. To return a product, please visit our Returns Center to initiate a return. We ask that returns be made in like-new condition with all original packaging and accessories. Follow these steps for a smooth return process:

• Packaging: Use the original box and ensure all items including the panel, cords, manuals, and any additional accessories are included. Do not write directly on the box and use only shipping labels or packing tape for addressing.
• Shipping: For your protection, ship the package insured and with a signature requirement. We cannot take responsibility for lost, stolen, or damaged return packages.
• Notification: Once you have shipped the item, please send us the tracking information immediately. This step is crucial for us to track the return effectively.

After we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund request. If approved, the refund process will typically commence within a specific range of days following approval.