Returns and Warranty
The 60-day return window, warranty coverage and how to start a claim.
How can I return a product?
All Rouge panels are eligible for returns within 60 days of purchase. To return a product, please visit our Returns Center to initiate a return. We ask that returns be made in like-new condition with all original packaging and accessories. Follow the
Who pays for shipping of returned goods?
The client is responsible for all shipping fees when returning items.
What items are returnable?
All Rouge Light Panels - within 60 days from the date of purchaseIn like-new conditionIn the original packaging with all of the accessories and cablesStands and racks are subject to a 20% restocking fee and can only be accepted if they are in new con
What items are non-refundable?
The following items cannot be returned:
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for select variants. Once the exchange request is approved, the replaced item will be shipped to you. We cannot echange stands or racks after they have been assembled
What are the refund options?
The following refund options are supported:
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after
Warranty Information
1. Rouge Red Light Therapy panels are warranted against defects in materials and workmanship for a period of THREE (3) YEARS from the purchase date. The Rouge Elite Face Mask is warranted for TWO (2) YEARS, and the Rouge Nano for ONE (1) YEAR, from t