Rouge Care

They almost certainly are working. Half the light on every G5 panel is near-infrared, which the human eye can&apos;t see. In NIR mode the panel can look nearly off; in RED or RED &amp; NIR mode you&apos;ll see bright red light. Also check that no wavelength is set to 0% brightness.G5 LEDs are rated for 50,000 hours. If you still think one has stopped, send us a short video of the panel in RED &amp; NIR mode at customersupport@rouge.care.See it in the manual: <a href="https://cdn.shopify.com/s/files/1/0510/5218/3709/files/G5_Series_User_Manual_-_WEB.pdf?v=1790622825#page=33" target="_blank" rel="noopener noreferrer">G5 Series User Manual, page 33 (FAQ)</a>

They almost certainly are working. Half the light on every G5 panel is near-infrared, which the human eye can't see. In NIR mode the panel can look nearly off; in RED or RED & NIR mode you'll see bright red light. Also check that no wavelength is set

Why do some of my LEDs look like they're not working?

G5 Series panels

What's included with my G5 panel?

How do I set up my G5 panel?

How do I use the G5 touchscreen?

What are the preset sessions on my G5?

How do I change the settings on my G5?

I'm new to red light therapy. How should I start?

What is pulsing, and should I use it?

How do I connect my G5 to the Rouge Care app and Wi-Fi?

Who should not use red light therapy?

How do I care for my G5 panel safely?

What are the G5 specifications?

The Rouge Care app can't find my G5 panel

My G5 touchscreen is locked or only shows the timer

My G5 panel feels hot or is overheating

Do I need to wear eye protection with my G5?

Can I use an extension cord with my G5?

Can I use my G5 in a sauna?

What happens if an LED on my G5 burns out?

How do I use preset sessions in the Rouge Care app?

What is the warranty and return policy for my G5?

Why is the red light on my G5 lower than the near-infrared?

G5 Series irradiance by model

What is the difference between the Tabletop G4, Pro G4, Max G4 and Ultimate G4?

What's included with my G4 panel?

How do I set up my G4 panel?

How do I use the G4 touchscreen?

What are the presets on my G4?

How do I change the settings on my G4?

How do I set an alarm on my G4?

I'm new to red light therapy. How should I start with my G4?

What is pulsing on my G4, and should I use it?

Who should not use red light therapy with my G4?

How do I care for my G4 panel?

What are the G4 specifications?

Updated presets in the new Rouge app

What is the irradiance of the G4 Series?

G4 Series panels

What's included with my Elite Face Mask?

How do I set up and use my Elite Face Mask?

What are the presets on my Elite Face Mask?

How often should I use my Elite Face Mask?

How do I charge my Elite Face Mask?

Can I use skincare products with my Elite Face Mask?

Who should not use the Elite Face Mask?

How do I clean my Elite Face Mask?

Why do some lights on my mask look like they're not working?

What are the Elite Face Mask specifications?

Elite Face Mask

How do I connect my G4 to the Rouge Care app?

Can I use pulsing or the Rouge Care app with my Elite Face Mask?

Rouge Care app

Which stand fits my panel?

How do I hang my panel on a door or wall?

Stands & accessories

How long and how often should I use red light therapy?

What do the different wavelengths do?

Do I need to wear eye protection?

Why do some lights look like they're not working?

How does red light therapy work?

Is red light therapy safe?

Red light therapy basics

Which Rouge device is best for me?

Where are Rouge Lights Manufacturered?

What are the EMF ratings for these devices?

Do I need an international adapter to use a Rouge device?

Choosing a device

How long before my order ships?

What are your shipping fees?

Can I track my order?

Which countries do you ship to?

How can I contact Rouge?

Do you ship internationally?

Ordering and Shipping

Do you offer financing plans?

Which credit cards do you accept?

Can I use my HSA/FSA to pay for Rouge products?

What is an HSA/FSA account?

How do I qualify to use my HSA/FSA funds?

How can paying with HSA/FSA help me save?

How long does my Letter of Medical Necessity last?

Can I use a Letter of Medical Necessity from my own doctor?

What if I don't have my HSA/FSA card?

What if I don't have enough funds in my HSA/FSA account?

Can I use my HSA/FSA funds on a past purchase?

Does the standard return policy apply to HSA/FSA purchases?

Payments and Financing

How can I return a product?

Who pays for shipping of returned goods?

What items are returnable?

What items are non-refundable?

The item I received is damaged!

Can the items be exchanged?

What are the refund options?

How do I ship back the items?

How soon will I get my refund?

Warranty Information

Returns and Warranty

Why do some of my LEDs look like they're not working?Updated 15 days ago